Frontier Communications will close Cd'A call center - Coeur d'Alene Press: Local News

Frontier Communications will close Cd'A call center

Move will cost more than 100 people their jobs

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Posted: Saturday, July 21, 2012 12:00 am

A Frontier Communications official confirmed on Friday that the company will close its Coeur d'Alene call center this summer, putting more than 100 employees out of work.

"There's nothing wrong with the employees or the work they're doing. It's more about efficiencies," said Senior Vice President Steve Crosby.

The Frontier Communications branch on Mineral Way will shutter on Sept. 18, Crosby said.

The employees will receive severance and benefit continuation, he said.

They will not be relocated to other branches, he said, though he encouraged them to apply.

Crosby said the company has been examining its operations after acquiring a number of Verizon Communications properties two years ago, which tripled Frontier Communications' employees.

"What we're trying to do is work through efficiencies, consolidations, really moving people around," he said. "Having work groups working closer together."

Other branches across the country will absorb the Coeur d'Alene call center's responsibilities, he said.

This is the only branch in the country being shut down, he said. He didn't expect any other branch changes in Idaho.

Although Crosby didn't know how many branches Frontier Communications has in Idaho, he said the company had roughly 260 employees in the state as of Friday.

Frontier Communications helped fund the construction of the new KYRO ice arena in Coeur d'Alene.

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  • petand posted at 9:54 am on Tue, Jul 24, 2012.

    petand Posts: 355

    So today in the paper the Press corrected themselves saying that the video sign on Mineral Way is a Verizon Wireless sign and not a Frontier Communications sign. I've been driving up and down Mineral Way all morning and I can't spot ANY video sign. Surely the Press didn't also blow their correction?

  • taxpayer posted at 10:13 pm on Mon, Jul 23, 2012.

    taxpayer Posts: 343

    the CDA center does the hard work for Frontier, they now have to depend on unskilled labor to do the work, $11 an hour with little or no benefits

    they lost alot of highly skilled people, takes years to get this kind of talent, CDA figured out how to fix things and get the job done, good people are hard to find, but they think they can build a better mouse trap, more power to them

    have you been to the frontier facebook pages, they are loaded with negative comments

  • searcher posted at 7:26 pm on Mon, Jul 23, 2012.

    searcher Posts: 365

    Geez - wasn't it you who said you trust only big business... the larger the better?? This is what big business does. You can't have it both ways.

  • aayupp posted at 1:04 pm on Mon, Jul 23, 2012.

    aayupp Posts: 319

    maybe you should have got a big eye catching something... goodbye- i have TW now but i would like to drop kick them into oblvion. i want them all gone!!! maybe MA BELL will come back and we can all live in peace without these cutthroat slime ball companies like fronteir, verizon, tmoble, at&t, etc.

  • xgtevzfyr posted at 8:36 am on Mon, Jul 23, 2012.

    xgtevzfyr Posts: 12

    Well scott, not sure how you 'called' the cda center, as our center was an internal number. But if you think you did that's ok. Unless you came to our door as many have. We took them in and helped even though we were NOT customer facing.
    Here in Coeur d'Alene we have always prided ouselves on the work we do and we are good at it! Other departments have always commented on it, expressing that they are grateful when they find out they have reached a Coeur d'Alene rep.
    As for this article... do you research before you type? We're the big white building with the Frontier sign, no 'eye catching video sign'. We are not and never have been associated to Verizon Wireless. We are not the only center to have been closed, but we are the only center in Idaho (apparently even the VP can't get the facts straight).
    We will not 'shutter' on September 18 (as the article says). We will be out of a job, after working massive amounts of overtime to transition this company to get them through the largest conversion in telecommunications history, They needed us to get them through it and now they don't.
    We will all survive, We will have some tough times ahead of us no doubt, but we have been through constant change and years of employement uncertainty and we excelled through each change.
    This is Frontiers loss. They needed MORE employees like Couer d'Alenes, not less. But it is Corporate practice, we come from the 'Other' company. We are Union, make a good wage with great benefits. Thank you CWA Local 7670! They want to open centers that pay less and have less benefits. We have all been there for years and worked up to the good wage, isn't that the way it's supposed to work?
    I work with amazingly talented people who would be an asset to any company. So if you're looking for an intelligent, dedicated employee.... this could be your gain!

  • scottmead posted at 6:05 am on Mon, Jul 23, 2012.

    scottmead Posts: 2

    I just switched from Frontier to Time Warner for my internet, Frontier started out great in the begining, but shortly after went down hill, issues after issues started, call after call to try to get issues resolved, in my opinion the CDA office was good for nothing, you call them... your forced to call their main 800 number which you get someone that hardly speaks english but yet at the start of the call they claim 100% american based, well the people I have always got hardly spoke english.

  • taxpayer posted at 11:35 pm on Sat, Jul 21, 2012.

    taxpayer Posts: 343

    former, did u not like your income and benefits?

    jobs in sc will pay maybe enough for a single to live on, much more to life than money, but not to wall street businesses, frontier is a fraud, they lied to us from the beginning 2 years ago when the CEO Maggie came to town and told us at the Resort how great Frontier is and is commited to the community

    Frontier investors got the shaft, the consumers got the shaft and too many working families now out of a way to pay for the cost of living

    frontier will go the way of Qwest who is now century link, they tried cheap labor, outsourcing and went under and Frontier will follow, they are following in the same business plan as Qwest

    my neighborhood is time warner, frontier doesnt even exist or do they deserve to exist, hard to find anygood to say about them

  • gggggg posted at 8:20 pm on Sat, Jul 21, 2012.

    gggggg Posts: 206

    As far as I’m concerned Frontier can take a long walk off a short pier. When they first took over from Verizon, from whom we had good service, they sent out a service guy to get us back online. He installed the wrong equipment so another serviceman came out and replaced the wrong one with a bigger better and faster wrong one. Over the next 6 weeks we were down all but 12 days and we heard one excuse after another with nothing getting resolved.

    So a month later, after switching companies, not only did we get a bill from Frontier for the entire 6 weeks but they charged us for several wrong pieces of equipment. When we tried to resolve the issues they simply sent us to collection and refused to talk. Se we ended up paying for over 4 weeks of service they did not provide and for 4 internet boxes that the service men could not get to work.

    I can only hope that Frontier has an office at the bottom of a honey bucket at a chili feed. Flippin crooks.

  • rexaroni posted at 7:34 pm on Sat, Jul 21, 2012.

    rexaroni Posts: 190

    Rondadarrah, you are 100% spot on. Alecia Warren, who wrote this article, needs to check her facts better. Frontier acquired Verizon's landline business, not the wireless business. How hard was that to check? Anyway, when the acquisition happened, I sold the resulting Frontier stock. Verizon Wireless may rip off their customers, but their stock is still doing well. It is too bad that 100 more Idahoans will lose their jobs. We still have a Frontier landline, but it sucks and we only keep it for one purpose.

  • Former GTEVZFTR posted at 1:19 pm on Sat, Jul 21, 2012.

    Former GTEVZFTR Posts: 1

    Frontier closed a center in Elk Grove CA back in June leaving 50+ people unemployed there. When Verizon sold their Land Lines and DSL to Frontier (NOT WIRELESS) back in 2009 they only guaranteed the acquired employee’s jobs for two years. July 1, 2012 was the second anniversary of that acquisition. This does not surprise me at all. The leadership of both Verizon and Frontier is like any other large corporation. Bottom line is the new call center in South Carolina is cheaper to operate. Why pay people over 50K (this is including 401k, stock & medical benefits) when you can pay half that in a center that has no union.

  • taxpayer posted at 10:06 am on Sat, Jul 21, 2012.

    taxpayer Posts: 343

    this company is not concerned with doing things better, this is the phone company and they use internet phones to do their business, they wont even use their own phones

    stock has took a nose dive, investors are getting the shaft

  • my own opinion posted at 9:30 am on Sat, Jul 21, 2012.

    my own opinion Posts: 397

    I stopped all bussiness with frontier as I did not want to continue with Verizion landline/DSL proplems. They decive and overcharge customers they do still at Verizion wirerless. Frontier is just as scammy as Verizion ever was. When a bussiness stoops low to rip off customers does the consumer in their right mind really want to stay on the buss or get off before the crash? in other words be dumb stay with a bussiness that rips you off that includes Verizion wirerless what a joke! I am very sorry for the good citizens who are loosing their jobs, there are better places to work and now is your chance for new jobs. Best wishes find jobs soon.

  • Rondadarrah posted at 9:17 am on Sat, Jul 21, 2012.

    Rondadarrah Posts: 1

    The CDA Press really needs to verify facts before printing an atricle. Number 1, the Frontier Communications call center does not have an eye catching video sign. I believe the sign to which the article refers is on the corner of HWY 95 & Hanley which is a retail store licensed to sell Verizon Wireless which is not affiliated with Frontier in any way. Number 2, Frontier Communications did not acquire a number of Verizon Wireless properties, they acquired a number of Verizon landline properties, again Verizon Wireless and Verizon landline are not affiliated. Please get your facts straight.

  • Jeffrey Wherley posted at 9:13 am on Sat, Jul 21, 2012.

    Jeffrey Wherley Posts: 3969

    And Chicago West Loses another major contributor and employer.

  • voxpop posted at 5:49 am on Sat, Jul 21, 2012.

    voxpop Posts: 738

    Another typical corporate takeover and deception. Contrary to their original promises there never was the intention to continue this call center. It's the corporate mushroom policy - keep all in the dark and feed them bull.....

    This is why every business tax break needs to be based on past performance, not promises. But that would never happen in Idaho.

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