Washington health exchange to open call center in Spokane - Coeur d'Alene Press: Local News

Washington health exchange to open call center in Spokane

Center to employ 60 call representatives

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Posted: Friday, March 8, 2013 12:00 am

Washington Health Benefit Exchange, which will operate the Washington Healthplanfinder being formed as part of the Affordable Care Act, said Thursday that Spokane will be the site of a call center employing 60 people.

It also announced that it selected Hampton, Va.-based Faneuil Inc. to operate the call center for Washington Healthplanfinder, the state's new online health insurance marketplace launching this fall.

The Spokane call center will open in September. Residents will begin enrolling Oct. 1 for coverage that takes effect Jan. 1, 2014.

Washington Healthplanfinder will offer an online marketplace where individuals, families and small businesses can make apples-to-apples comparisons of health insurance plans, determine if they are eligible for low-cost or free options, and choose the plan that fits their needs and budget.

Beth Walter, director of operations for Washington Healthplanfinder, said, "(Faneuil) has extensive experience developing and providing exemplary customer service in highly complex environments - a skill that will be important to our overall success with Washington Healthplanfinder."

Faneuil's program implementation history was a key factor in its selection, Washington Healthplanfinder said. The company's ability to deploy staff while remaining flexible to changing conditions allows its call centers to accommodate varying call volumes, which is important for startup programs with uncertain customer demand.

"We're honored that the state of Washington recognizes how we have represented and supported our call-center clients for the past 20 years," said Anna Van Buren, CEO for Faneuil. "We're excited about the quality workforce available for this call center in Spokane and we are privileged to be asked to be part of this new initiative to help Washington residents."

Call-center representatives will be prepared to answer questions regarding health plans offered through Washington Healthplanfinder, the enrollment process, and eligibility for financial assistance to help pay for co-pays and premiums.

In addition to the 60 representatives located in Spokane, there will be overflow staff available, including bilingual representatives for Spanish speakers. Representatives also will have access to a language line with translation capabilities for 175 different languages.

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  • Idaho Roper posted at 2:04 am on Thu, Mar 14, 2013.

    Idaho Roper Posts: 117

    Yeah.......just what we need, more government jobs.

    It didn't work in East Germany either.

  • Idaho Roper posted at 2:02 am on Thu, Mar 14, 2013.

    Idaho Roper Posts: 117

    The level of shallow thinking it takes to actually believe that unemployment has dropped is off the charts. I wish you nutters would take some time to learn a few actual facts. Like who and how the gov't comes up with those numbers, and how they change them at will to keep them from going to high.


  • jmowreader posted at 11:36 pm on Sat, Mar 9, 2013.

    jmowreader Posts: 1494

    Bionic Man, I seem to remember a hundred-plus call center employees that got the axe when Nikki Haley stole the Frontier call center from us...those folks can use jobs.

    Now I wonder something: why did they have to go all the way to Virginia to find a company that knows how to run a call center?

  • bionic man posted at 2:51 pm on Sat, Mar 9, 2013.

    bionic man Posts: 347

    What the " H " does a Washington business opening have to do with Idaho other than moving workers to Washington?

    David Cole needs to go to the SR an write for them

  • The Simple Truth posted at 2:59 pm on Fri, Mar 8, 2013.

    The Simple Truth Posts: 563

    hey, max, you've earned a medal!


  • SamuelStanding posted at 2:41 pm on Fri, Mar 8, 2013.

    SamuelStanding Posts: 621

    Healthcare Reform takes effect January 1 , 2014...to bad they don't open a call center here in N ID. Hire a few of these ppl currently not working for one reason or another.


  • max power posted at 9:01 am on Fri, Mar 8, 2013.

    max power Posts: 559

    *** Yo Simpleton Truth. I'd Like To Celebrate Your Libtard Propaganda From NBC ***

    The good ol' National Barack Channel (NBC) and their host of spin doctors. Anyway I'd like to celebrate your propaganda by placing an order. I'd like a large orange juice and two egg McMuffins. See "YOU" at the drive thru window. Oh ... and make it McSnappy McMuffin boy...

  • The Simple Truth posted at 6:55 am on Fri, Mar 8, 2013.

    The Simple Truth Posts: 563

    Better employment everywhere....


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