Next Generation 911 - Coeur d'Alene Press: Local News

Next Generation 911

PFPD receives $400,000 grant for cutting-edge phone system

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Posted: Friday, September 28, 2012 12:00 am

POST FALLS - In the emergency world, 911 has a lot of catching up to do with technology and social media.

But hold on. It's being worked on.

And Post Falls Police - courtesy of a $400,000 grant - will be prepared when Next Generation 911 (NG911) arrives.

The agency will receive a 911 phone system that will be compliant with NG911 technology that will enable the public to transmit text, images, video and data directly to 911 centers.

"It's equipment that will be critical to our success," Chief Scot Haug said. "The system will put us on the cutting edge of the next generation of technology."

NG911 is an initiative aimed at improving public emergency communication services in a wireless, mobile society.

The grant from the Idaho Emergency Communications Commission - paid for by 911 funds the commission receives each month from wired and wireless phone users to enhance systems - does not require a match from the city. The system, which also comes with two years of service, will be installed next summer after bids are received.

The grant will pay for the entire system.

"This is a big bonus for the taxpayers of Post Falls," Haug said. "Had we not gotten the grant, whether we like it or not, we would have had to look to the city's general fund to replace our system. That's money the city just doesn't have available right now."

Haug said PFPD's current phone system was installed in 2003 and won't be supported by the city's vendor starting next year.

Haug said when the agency realized it was going to have to replace the system, Carol Prosser and Charlene Holbrook of the department went on the grant-seeking trail.

PFPD last year launched a system allowing people to email or text crime through a non-911 system to The system is not an alternative to 911. If you need emergency assistance you still need to call 911.

Haug said the new 911 phone system will be more reliable than the current text-a-crime feature, however.

PFPD handles emergency calls for Rathdrum in addition to Post Falls. Its 911 center is also a backup to the county's system.

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  • Jeffrey Wherley posted at 4:28 am on Sat, Sep 29, 2012.

    Jeffrey Wherley Posts: 3969


    Why would anyone HAVE to work as an Emergency Communications Officer (Very Very Rarely known as ECO), more commonly known as an Emergency Dispatcher, to know the problems that occurred during the last change of systems. That is like calling a Janitor a custodial engineer, a meaningless name change to try an awe and befuddle mindless people to promote pay raises. (You must be one of these?)

    I was driving around with Fire and Police at the time while we were trying to find new sites for the needed new equipment needed around the county. I was changing radio crystals to change back and forth between channels to accomodate the changes needed to keep the Emergency response system functional. I was also receiving the notices from the county Dispatch services about the lack of service because of a failures of the new E911 system and the Refrigerator magnets with Business numbers to call in an emergency because the 911 system was down. I was also changing addresses on homes because of multiple address changes because of the changes to E911. The change to the E911 system in this county was very memorable and a total fiasco, Now that is it almost working to full capacity it's not good enough? LOL WE still don't even have FULL coverage county wide for E911, because the Lineline system in some areas is so antiquated, and Cell service is 2G or less in most of the county but your already wanting new toys that are working of 3G technology? 4G is already here, when is the NNG911 coming 2016? Has anyone asked, will this system be upgradable, or will you have to buy an entirely new system again in a few years?

    MR GRRRRR, were you not here for that fiasco or just have a very very short memory? But if your quoting Austin powers (? had to look that one up, never seen it) sort of shows your level of mental ability :(

    I know all these questions are inconveniently commonsensical and only what every SMART consumer would ask before buying something (But it's not YOUR Money so why be smart), but now that they are asked, what are your answers?

    As I said before, I really don't care that Postfalls wants to be a guinea pig AGAIN. I am just commenting so the county knows we remember and to let morons like you waste your money and time as the guinea pig, so my money is spent wisely, later.

    Rant may be a good description of my statements here, to scold vehemently. But your Pompous Bluster, if you are a city official, belittles your position, and only elevates the opinion of childish people running wild in local politicking. We have known that is fact in CDA, but thought better of Postfalls.

  • Grrrrr posted at 5:59 pm on Fri, Sep 28, 2012.

    Grrrrr Posts: 51

    I hate to say it CaisusCosades, but you're wrong.
    He rants about ANYTHING! :)

    There are definatly going to be situations where the texting and the pictures will help solidify a conviction. But, unfortunatly, there will also be the mass of idiots that think messing with Dispatch is a good idea.
    Go it once in Post Falls....those girls will send half the force after your kiester!! They are so mean :)
    Actually, PFPD does a great job with what they have.

    I do believe though, MR WHERLEY, you ought to rest that throwing arm..Unless of course you have worked as an ECO in PF, and you KNOW there aren't any issues......
    yup..didn't think so...
    Let's all imagine Jeff in the scene with Dr.Evil..."Zip it, ex zip it a, zippy longstockings, zip it, zip it good, subtitle: zip it, zuckle on my zipple, zip it, Ladies and gentlemen of the jury, exZIPIT A..."

  • Jeffrey Wherley posted at 10:54 am on Fri, Sep 28, 2012.

    Jeffrey Wherley Posts: 3969

    As normal Jumping the Shark again CaiusCosades. Maybe you should go back and play some more Morrowind, seems more your speed.

    Did anyone say DON'T DO IT, or bring up any reason why not to upgrade, SOMEDAY? In Fact I have been arguing for years that with text and Cameras in cell phones and the high risk assessments of School Hostage situations, that Cell phones are our kids last line of defense against this very real terrorist risk, and should not be taken from them at school, but taught to be used as the tools they are. But, jumping to a new tech that will likely have the same flaws and technology SNAFUs as the E911 system had, why try to sell in a bad economy, the high risk of again facing Spending on infrastructure that wasn't broken or in need of fixing.
    If the current provider of services won't provide what is needed in 2 years, fire them an get one that will, instead of becoming the guinea pig AGAIN. So that plea is a Red Herring.

  • CaiusCosades posted at 10:14 am on Fri, Sep 28, 2012.

    CaiusCosades Posts: 380

    So you all don't think that a being able to text pictures or video in a hostage situation will help any? Or what about immediately texting a picture of a suspect that has fled to police? Is that also a bad idea?

    You people fear progress, and are against everything. It doesn't matter what the story is, you're afraid of it, you hate it, you want it gone, then somehow will try to blame obama and dems for it, then rant about how negative you feel about everything.

  • max power posted at 9:01 am on Fri, Sep 28, 2012.

    max power Posts: 559

    *** Well said Jeffery Wherley ***

    Does anyone think that transmitting text, images, video or data directly to a Dispatch Center is somehow going to improve response times? (KISS) "Keep It Simple Stupid" - A cell phone or landline works just fine. It takes alot less time for the dispatcher to glean information verbally than picking and pecking through text messages. This is a "social media" solution looking for a problem...

  • Jeffrey Wherley posted at 6:07 am on Fri, Sep 28, 2012.

    Jeffrey Wherley Posts: 3969

    We won't even go into all the communication system changes we had to fix at great expense to make E911 work too. Are all the Repeaters working right and permanent YET?

  • Jeffrey Wherley posted at 6:01 am on Fri, Sep 28, 2012.

    Jeffrey Wherley Posts: 3969

    Oh, and Haug. That money was not free, IT NEVER IS. But being a lifetime drain on the tax systems dollars, you will never understand this reality (Your Taxes are even Paid by the Taxpayers not you, we would save Billions if we made Public Employees Wages Tax Free in administrative costs alone). It cost the citizens you serve, and they deserve it to be spent wisely, not as an election who dun it, one liner.

  • Jeffrey Wherley posted at 5:46 am on Fri, Sep 28, 2012.

    Jeffrey Wherley Posts: 3969

    Very Good!
    Again like in 2003 you are on the cutting edge of technology, and like in 2004 get to be the guinea pig for a system that was plagued with growing pains (the entire country had to be remapped by GPS for the system to finally work, along with many other issues). While some Smarter more Fiscally Responsible areas of the country, let Idiots that NEED to show they are on the cutting edge and have more money than brains waste their time and money on experimentation of governments expansion. 2 years of service paid for? Then what is the increased costs? Will that 2 years of service include the cost of the changes to the system needed to make the system work right after it is installed.

    What part of the E911 change 4 year nightmare lesson didn't you learn? That after changing to the system, the whole system crashed and we had to use the business lines for emergency calls for a few weeks, or maybe that we had to switch back to the old 911 system for almost a year while our county phone systems and Re-Addressing was being done?

    I say this not because I really care that Postfalls Tax payers are being sold another bill of goods, but because I want the County to know this time they should hold off until the ng911 system kinks are worked out and the infrastructure is updated to handle this system. Unlike what we did less than a decade ago.

    Many houses in this county still have one address on their house and another on their mailbox, and another on their original building permits because of the E911 Addressing and GPS boondoggle. I Know the Boys in blue can't wait to play with their new toys, but as responsible taxpayers we should be the Adults in the room and say lets wait for the 2.0467 upgrade till we buy it for our kiddies.

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