COEUR d'ALENE - Skip and Melissa Meyer know what it takes to succeed in business.
It's simple, really.
"Customer service and sincere concern for our clients' success has been vital in our business," Skip Meyer said.
The Meyers own HighPoint Medical, 693 W. Canfield Ave. They offer quality practice management to local and national medical providers focusing on practice management and billing, software implementation and training, and IT support and hosting.
Skip notes a case when they received a call from a clinic that had fallen behind on receivables. That very afternoon one of their key billing staff responded by going to the clinic in person. The clinic manager and the doctor were overjoyed that a live person was there to help and guide them through some valuable training.
"If our clients aren't successful, neither are we," Skip Meyer said. "In fact our growth has been nearly 100 percent based on referrals from satisfied existing clients."
As president of HighPoint Medical, Skip Meyer brings more than 20 years of experience in business ownership, leadership training, and team development in both the sales and medical industry.
As a team, Skip and Melissa have owned and operated several successful medical/aesthetic clinics. They were also the national directors of franchise development in a large medical/aesthetic company.
Their clients are from a broad background and include single providers, multiple provider clinics, individual surgeons, surgeon teams, and small- to medium-sized hospitals.
They have been honored to engage in and build numerous relationships with medical providers. In discussions with providers, it became apparent there was a need for quality practice management.
"There are numerous companies out there that offer one or two practice management services, but it's almost impossible, to find a company that focused on all three of our services for clients," Skip Meyer said.
Skip and Melissa Meyer wanted to cultivate a culture where people were valued. Their first priority of business was to find team members who would share their values, treat clients as they would.
Although they had owned and operated companies before, they never had much business or leadership training. They enrolled in a yearlong "Entrepreneurial Leadership Training" course taught by Bill Jhung, director of the Idaho SBDC.
Jhung coached them on managing your team, financial analysis for decision making, hiring the right workforce, creating culture of innovation and ethics, essentials of leadership, and other business issues.
This experience added an element of business savvy that helped to take their company to a new level.
HighPoint Medical also believes in hands-on training and participates in an internship program with North Idaho College. This internship allows students taking classes in the medical software field to learn the practical side of engaging with the nuances of running a medical practice.
Skip and Melissa said that ultimately the key to a successful business is to invest in strong relationships and empower the growth of your team.
With 16 members on their team and growing, Skip and Melissa Meyer are optimistic about the future of their company.
Information: www.highpointmed.com or 866-766-1335